Please choose our items carefully before making your selection and proceeding with your on-line purchase order as we do not refund for change of mind.
We are only able to accept a product for a refund, replacement or credit where there has been a major failure, such as:
Alan Mance Store may offer a refund at it’s own discretion however all discretionary refunds carry a 20% restocking fee and all postage fee’s must be paid by the customer.
All warranty claims must be directed through the Customer Care of the website from which you made the order. In order to make a claim, you must provide the Customer Support with:
If you are entitled to make a claim under this warranty, our staff will provide you with instructions as to how the goods may be returned to us at our expense (either you will be reimbursed for standard postage or, for larger items, we will organise a courier to retrieve the items). Unless otherwise provided by law, you will bear any other costs incurred in making a claim under this warranty.